Thanks for shopping with Zymbia Boutique! We hope you LOVE the items you purchased, but just in case something doesn’t work out please follow the guidelines of our Return Policy. You may contact us Monday-Friday 9AM-5PM CST for any questions about your purchase by calling 1-321-424-7105 or emailing firstname.lastname@example.org. For fastest response times we recommend sending an email.
Our policy last 10m days. If 10 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
If the order is under the delivery lead time (15 to 30 days), that means you can't cancel the purchase order.
To be eligible to a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types or goods are exempt from being returned. Perishable goods such as food, flower cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacture.
There are certain situations where only partial refunds are granted:
- Books, agendas, home items with obvious sign of use
- Any item not in its original condition, is damage or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery.
Once you return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company., it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Unfortunately the situation with COVID19 makes things a little more complex, we are working hard to serve you with excellence.
If the item wasn't market as a gift when purchase, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us first for mail address instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.